FAQs

Do I have access to eFamous Classic? 
If you have an existing eFamous Classic account you can access it here.  

How do I reset my password?
Select Forgot Password on the login screen and follow the steps to reset your password.

How do I know what my username is?
Your username for the new website is the same as your username eFamous Classic. If you need help finding your username during business hours you may use the Live Chat feature for assistance.

Do I have to add each employee to my company’s accounts?
If your employee has an existing eFamous account, you will not need to add them. They will automatically receive an activation email on launch day.
If your employee does not have an eFamous account, you will need to add them. To do that go to the User Administration page. Click Add New User and follow those steps to create an account for the employee.

How do I create a user for my company’s account?
1. Go to User Administration
2. Click “Create New User”
3. Fill out User Administration, Account Options and Settings
4. Click “Save Changes”

How do I deactivate users from my company’s account? 
1. Go to User Administration
2. Select the username you want to deactivate
3. Deselect “Active”  
4. Click “Save Changes”

How do I delete users from my company’s account? 
To delete a user from your company’s account email websitesupport@famous-supply.com and include:
1. Company name
2. The user you want to delete’s first and last name
3. The user you want to delete’s username

How do I create or change custom part numbers?
1. Sign In to your account
2. Search for a product
3. Select the Product Detail Page
4. On this page you will see the following:

5. Click the red icon next to Customer #
6. Add/Edit your Customer
7. Click Update
Once you’ve updated the number – your product will be searchable.
If you’re adding a Customer # to a product that doesn’t yet have one the steps are exactly the same, however the Customer # icon looks different. It will show a plus sign with the word Add next to it. (See image below)

How do I know where my order ships from?
Check the top left corner to make sure your fulfillment method is set to Ship To. Next, look at the inventory listed next to the product and you will see the location your products will come from.

How do I know where to pick up my orders from?
Check the top left corner to make sure your fulfillment method is set to Pick up at Branch. Next, look at the inventory listed next to the product and you will see the location you can pick your products up at.

Can I change my order once it's been placed?
If you need to make any changes to your order reach out to your local Famous Supply branch or your Famous Supply associate to see if changes can be made.

How do I cancel an order? 
1. Go to My Account 
2. Click “Order History” 
3. Select the order you want to cancel 
4. Click “Cancel Order” 
If you do not see Cancel Order the order is not able to be canceled. 

How do I start a return?
To request a return the account must have been invoiced and the product must be available on the website.
1. Go to My Account
2. Select the order you want to return
3. Click “Request Return”
4. Select the quantity you want to return, the reason why you are returning the products(s)
5. Click “Send Return Request”

Can I place an order outside business hours? 
Yes, however orders placed after 5:00 p.m. Monday – Friday, on weekends and holidays might not be eligible for next day delivery.  Contact your sales associate or local Famous Supply branch if you require special handling.  

When is Live Chat available?
Live Chat is available during business hours Monday – Friday, except on holidays.

Can I schedule a delivery date? 
Products will be delivered based on their availability.

What is a Need by Date? 
The Need by Date is just to let you know if we can get a product to you by a certain date. If you want to schedule when something should be delivered you can write a note in the Shipping Notes box on the same page as the Need by Date. You can also contact your local Famous Supply branch or reach out to your Famous Supply sales associate.

How do I request a quote? 
1. Add the products you want to your shopping cart
2. Click “Checkout”
3. Click “Request a Quote”

How do I save a bid on the website?  
On Famous-Supply.com we suggest using the Saved Orders feature to create internal bids for orders you are not ready to place or are using to create a quote for your customer.

I cannot see my A/R information. How do I find that?  
1. Go to User Administration
2. Select the user you would like to have access to A/R information.
3. Unselect “Hide A/R Flag”
4. Click “Save Changes”
5. To view the A/R information on your account click your name in the header and you should see this information in the Account Snapshot.

Still need help?
Email us at websitesupport@famous-supply.com, reach out to your Famous Supply sales associate, or review our video tutorials

Last updated: 1/22/2021