A portion of every Stream33, Breeze33, Craft33, and Bright33, purchase will be donated to your local Feeding America foodbank. Famous Supply will also make product donations to Habitat for Humanity. All to help make our dream of better local communities become a reality.Learn More
Stream33 offers high quality plumbing products priced right. From bathroom and kitchen products to pre-assembled installation kits and behind-the-wall products, you can count on Stream33 for convenience, quality and value.Learn More
Breeze33 offers high quality HVAC and air distribution products that are priced right. From mini split systems to room air conditioners and dehumidifiers and registers, you can count on Breeze33 for convenience, quality and value.Learn More
Craft33 offers high quality all-wood cabinetry that is priced right. Styles from transitional to modern and traditional, you can count on Craft33 cabinets to compliment your clients’ lifestyle and budget.Learn More
Bright33 offers high quality LED lighting products priced right. Discover indoor and outdoor LED lighting options from undercabinet to ceiling and vanity, you can trust Bright33 for convenience, quality and value.Learn More
Famous Supply has over 45,000 products in stock with experts to serve the residential, commercial, institutional & industrial markets.Learn More
Find solutions tailored to meet your professional plumbing, HVAC, and building company needs. We offer a wide range of programs and services to help customers streamline daily operations. See what Famous Supply can do for you.Learn More
With 31 Famous Supply locations in Ohio, western Pennsylvania, and West Virginia, your local Famous counter has everything you need to help you get your project done. Famous’ greatest asset is our quality Associates dedicated to serving you, our valued customer!
Setbacks are a thing of the past with our many delivery solutions. Famous Supply will deliver your order how, where, and when you need it. You can even track the status of your order in a few clicks with a Famous-Supply.com account.Learn More
With over 45,000 SKUs in stock, Famous Supply specialized in HVAC, plumbing, industrial, building products, and training. We sell into the residential, commercial and industrial market segments for new construction, replacement, repair, remodel, parts and service.Learn More
Famous Supply can help you with specifications, product options at various price points, design, layout, scheduling and coordination of your project from A to Z. We are your one-stop shop for HVAC, plumbing, cabinets, countertops, appliances, lighting, windows and doors.Learn More
A few months ago a pricing error was made when quoting a large order of linesets to a customer. Due to the volatility of copper, we provided pricing to our customer that was below our cost on the item.
When Ed Yakubik discovered the honest mistake, he took the initiative to solve the issue. The first thing he did was let the sales associate know of the issue so we could collaborate and discuss how to best proceed.
The sales associate informed us that the customer had made a similar bulk buy last year, and was an understanding person that would accept our explanation for the issue.
Ed decided to take it a step further and create a backup plan if the customer wasn’t as understanding as we anticipated. He let the vendor’s rep know of the error that was made to see if they could do any better on our price, so that we could hopefully reduce our loss on the sale.
The vendor immediately accepted, and agreed to lower our cost. Soon after, the sales associate reached out to let us know that the customer was completely understanding of our pricing mix-up, and accepted the correct price without issue.
Ed came into my office to share both pieces of news, and, with our Fundamentals in mind, we discussed “doing the right thing”.
Other companies might simply not mention to the vendor that the customer accepted the correct price, and make even more money than they would have made in the first place! It’s not lying, right? Maybe not literally, but is certainly dishonest.
As we know, Famous strives to be ‘Fundamentally Different’ from other companies.
To put this Fundamental into perspective, I think back to what was said when we rolled out our 40 Fundamentals last December; if you’re in a situation and don’t know what to do, simply ask yourself, ‘later tonight when I’m at the dinner table with my family, would I be proud to tell them what I did, not sure if I’d want to tell them what I did, or ashamed to tell them what I did?’. This can usually guide us to what the ‘Right’ decision is.
At that point, we called the vendor to let them know the customer accepted the correct price, told them we appreciated their flexibility, and would be glad to pay our standard price without the discount that was generously offered.
Our honesty and integrity is precious. It’s like dropping water into a bucket, one small drop at a time; it takes a while to fill, and can be emptied in an instant. My grandpa, Jay, told me once that the moment you betray someone’s confidence, it’s gone forever. You can work hard to regain it, but it may never again be 100%, full confidence.
While we “did the right thing” that day, there was still room for improvement in one small way.
The purpose of practicing our Fundamentals is so that they become second-nature; we don’t even think about them, we just do them naturally.
Let’s take this week to practice, and talk about, “doing the right thing” so that it truly becomes a part of who we are.
Some quotes to ponder relating to this week’s Fundamental:
“The first practice is the practice of undiscriminating virtue: take care of those who are deserving; also, and equally, take care of those who are not.” – Lao Tzu
“Be the change that you wish to see in the world.” – Mahatma Gandhi