A portion of every Stream33, Breeze33, Craft33, and Bright33, purchase will be donated to your local Feeding America foodbank. Famous Supply will also make product donations to Habitat for Humanity. All to help make our dream of better local communities become a reality.Learn More
Stream33 offers high quality plumbing products priced right. From bathroom and kitchen products to pre-assembled installation kits and behind-the-wall products, you can count on Stream33 for convenience, quality and value.Learn More
Breeze33 offers high quality HVAC and air distribution products that are priced right. From mini split systems to room air conditioners and dehumidifiers and registers, you can count on Breeze33 for convenience, quality and value.Learn More
Craft33 offers high quality all-wood cabinetry that is priced right. Styles from transitional to modern and traditional, you can count on Craft33 cabinets to compliment your clients’ lifestyle and budget.Learn More
Bright33 offers high quality LED lighting products priced right. Discover indoor and outdoor LED lighting options from undercabinet to ceiling and vanity, you can trust Bright33 for convenience, quality and value.Learn More
Famous Supply has over 45,000 products in stock with experts to serve the residential, commercial, institutional & industrial markets.Learn More
Find solutions tailored to meet your professional plumbing, HVAC, and building company needs. We offer a wide range of programs and services to help customers streamline daily operations. See what Famous Supply can do for you.Learn More
With 31 Famous Supply locations in Ohio, western Pennsylvania, and West Virginia, your local Famous counter has everything you need to help you get your project done. Famous’ greatest asset is our quality Associates dedicated to serving you, our valued customer!
Setbacks are a thing of the past with our many delivery solutions. Famous Supply will deliver your order how, where, and when you need it. You can even track the status of your order in a few clicks with a Famous-Supply.com account.Learn More
With over 45,000 SKUs in stock, Famous Supply specialized in HVAC, plumbing, industrial, building products, and training. We sell into the residential, commercial and industrial market segments for new construction, replacement, repair, remodel, parts and service.Learn More
Famous Supply can help you with specifications, product options at various price points, design, layout, scheduling and coordination of your project from A to Z. We are your one-stop shop for HVAC, plumbing, cabinets, countertops, appliances, lighting, windows and doors.Learn More
In life we often meet special people who have made a positive impact with their families, in their business and in their communities. I had the good fortune recently to meet with Joe Kanfer, the CEO of Akron, Ohio based company, GOJO Industries. You may know of them by their #1 leading brand, Purell hand sanitizer.
What struck me about Joe and their company is how they are absolutely committed to go “Above and Beyond” for their associates and their customers. They have grown immensely from their humble beginnings into a large leading world-class, multi-national organization by figuring out innovative ways to sell more and help their customers (distributors) in the process.
It starts with the mindset of being fundamentally different. In fact, you can feel the passion and personal pride that Joe believes in to permeate an “Above and Beyond Attitude” throughout their organization. Instead of being a “me too” supplier, their approach is asking “What can we do differently to help our customers and pull business through our existing distribution channel?” They spend a lot of time answering this question by coming up with effective solutions.
They make unique investments with process, systems, technology and information to help sell more of their branded products, which allows their customers to buy more from them. Whether it’s utilizing the internet or other direct marketing activities, they invest the resources required to make a difference in the eyes of their customers. And their efforts are genuinely appreciated.
At Famous, we must always look for new ways to go above and beyond. Whether it’s the small things (like popping over to a job site to drop off an emergency item) or the big things / a major initiative (like FLS, where collaboration is needed to implement it effectively). We must also invest the time, energy, and resources to solve our customers’ issues. After all, these are really just opportunities. Let’s take advantage of them.
One “above and beyond” story I would like to share from Famous is the following. Tim Sloan had a company cell phone that fell and shattered, and the screen was not usable.
Josh Vernon from IT was out of town, but took the initiative to get a new replacement ordered immediately (instead of waiting to return to the office), and it arrived the following day. Graham Ford saw when it came in, took the phone to Tim without Tim’s inquisition, and talked with him about what needed to be done to get it up and running appropriately. Tim was going into a one and a half hours meeting that morning and told Graham he wasn’t sure he knew how to complete the requirements for setup. When Tim was done with his meeting, his phone was completely set up, synchronized with his computer, all data was transferred, and he was fully operational without ever asking Graham to do it for him.
At first blush, this may seem like a trivial task, but to Tim, it definitely was not. His daily activities with our internal customers and others rely on immediate and effective communication. Josh and Graham’s skillful work, care, and initiative was a difference maker, and truly above and beyond. We love that sense of urgency and willingness to help a fellow associate (internal customer) without being asked.
Our challenge is to make it happen every moment of the day. GOJO and Famous, although in different industries, have a similar mindset which is the willingness and desire to serve. I’m proud of you and the things we are doing consistently to go above and beyond for each other and our customers.
Thank you again,