12. Go Above And Beyond.

Be willing to do whatever it takes to accomplish the job . . . plus a little bit more. Take the next step to solve the problem. Go the extra mile, even if it means doing something that’s not your specific role. It’s that extra effort that separates the ordinary from the extraordinary.

Sheila's Message:


From where I sit, I get to see quite a lot of the amazing people who “Go Above And Beyond” on a regular basis here at Famous. Going above and beyond is that little bit extra, taking time to listen when you may not want to or going out of your way to help even if you’re busy or it simply isn’t “your job”. Although there are SO many who clearly live by this fundamental, there are a few who stand out to me. These individuals always step up and do what it takes to help where they’re needed. When we receive packages or supplies for the office, there are a few people who will come and help if they are asked. Paul Ratliff never needs asked-he just shows up to do the heavy lifting. He doesn’t expect any praise; he just does what needs to get done because it’s the right thing to do. If you have a question where something goes around the office, Paul is there to help. Elio Andreatta is another one who always greets people in the lobby and helps with packages. Elio will even go out to the delivery truck to help when there have been a lot of packages.

Another group who I see going Above and Beyond on a regular basis (even though they stay in the background, quietly doing their job) is our awesome IT Team. I can’t say enough good things about them. Associates’ desk phones, cell phones, laptops, desktops, iPads, and tablets are all maintained by our IT associates. We have hundreds of Famous associates, but just a handful of IT associates to take care of all of our technology. They buzz back and forth all day, jumping to help with every need. We can sometimes get in a hurry and simple things turn into big messes, and suddenly we need help. They don’t tell us to wait in line; they hurry to our rescue and fix the problem so we can get back to work. In the midst of it all, they have often answered questions about personal technology just to be helpful.

Of course there are many wonderful associates at all the branches who Go Above And Beyond each and every day, these are just a few. Look around and you’ll see what I see a lot of amazing people!