This is perhaps my favorite and most meaningful fundamental, Walk in Others’ Shoes. How many times have we left a meeting with an associate, customer or supplier and asked ourselves “I wonder where that person is coming from”? Often times we have different experiences and ideas than someone else. So we try to “Exchange or reverse” roles and attempt to figure out why the other person is feeling/thinking in that specific way. Throughout the course of each day and whatever our job position (Sales, Delivery, Order Management, Accounting, etc.), we must communicate with one another effectively. Please see below some of the interactions that occur each day. During this process we should all empathize with the other person so that we can work through every day’s challenges and opportunities.
Purchasing and Accounts Payable with…Suppliers
Customer Service with…Customers
Branch Operations with…Customer Service
Customer Service with…Branch Operations
Transportation with…Distribution Centers
IT Group with…Customers
Branch Operations with…IT Group
AND SO ON…
This week let’s work with each of our associates and truly ask ourselves if we are “Walking in Other’s Shoes” to build that stronger relationship. Remember that we are all part of the same Famous Family and have the same goals.