A portion of every Stream33, Breeze33, Craft33, and Bright33, purchase will be donated to your local Feeding America foodbank. Famous Supply will also make product donations to Habitat for Humanity. All to help make our dream of better local communities become a reality.Learn More
Stream33 offers high quality plumbing products priced right. From bathroom and kitchen products to pre-assembled installation kits and behind-the-wall products, you can count on Stream33 for convenience, quality and value.Learn More
Breeze33 offers high quality HVAC and air distribution products that are priced right. From mini split systems to room air conditioners and dehumidifiers and registers, you can count on Breeze33 for convenience, quality and value.Learn More
Craft33 offers high quality all-wood cabinetry that is priced right. Styles from transitional to modern and traditional, you can count on Craft33 cabinets to compliment your clients’ lifestyle and budget.Learn More
Bright33 offers high quality LED lighting products priced right. Discover indoor and outdoor LED lighting options from undercabinet to ceiling and vanity, you can trust Bright33 for convenience, quality and value.Learn More
Famous Supply has over 45,000 products in stock with experts to serve the residential, commercial, institutional & industrial markets.Learn More
Find solutions tailored to meet your professional plumbing, HVAC, and building company needs. We offer a wide range of programs and services to help customers streamline daily operations. See what Famous Supply can do for you.Learn More
With 31 Famous Supply locations in Ohio, western Pennsylvania, and West Virginia, your local Famous counter has everything you need to help you get your project done. Famous’ greatest asset is our quality Associates dedicated to serving you, our valued customer!
Setbacks are a thing of the past with our many delivery solutions. Famous Supply will deliver your order how, where, and when you need it. You can even track the status of your order in a few clicks with a Famous-Supply.com account.Learn More
With over 45,000 SKUs in stock, Famous Supply specialized in HVAC, plumbing, industrial, building products, and training. We sell into the residential, commercial and industrial market segments for new construction, replacement, repair, remodel, parts and service.Learn More
Famous Supply can help you with specifications, product options at various price points, design, layout, scheduling and coordination of your project from A to Z. We are your one-stop shop for HVAC, plumbing, cabinets, countertops, appliances, lighting, windows and doors.Learn More
Have you ever worked on a project and at a key moment someone offered valuable help?
That happened to me while building my house nine years ago. The person at the lumber yard wanted more than my material list. They wanted to know all about my project. They kept asking me questions and all I wanted, was for them to take my order. More than once in the process, someone slowed me down to inquire further. It’s funny how sure I was that I was doing it right. Yet people who were “interested” kept helping me see a better way or remember materials that I had left off my list. That’s because they were walking in my shoes. Their interest in me and my project was beyond basic customer service. They were able to visualize what I was going thru and willing to help me get it right.
Now let’s transfer this thought process to our customers. Whether we are on the phone, in their office or at the counter, my favorite question is Mr. Customer, what are we working on today? Asking our customer what he or she needs puts all the responsibility on them. Asking them about their project helps us visualize their project and their struggles. Visualizing our customer’s struggles helps us visualize solutions. I am reminded from time to time, that our customers come to us for solutions, not a material list. They need and want our help.
I had a sales coach once that asked me to visualize my customer 30 minutes before he arrived at the store. What was he doing? What was he thinking about? What were his expectations? Was I up to the challenge of meeting his expectations? As a classroom example we used an HVAC installer working in an attic during the summer. How hot it must be? Was he covered in itchy insulation? Was someone pushing him to hurry? Now….What happens if he crawls back into the attic with a wrong duct fitting? Even if he ordered it wrong. How frustrating that must be? Imagine if we catch his mistake before he makes it. We cared enough to engage and ask questions. We visualized his project and offered a helpful perspective.
What if “We walked in his shoes”?
District Sales Manager