Imagine you are rooting for your favorite sports team. You are loyal, care about them deeply (your school or city, etc.) and always hope for a great outcome of every game. But what if they continue to end up on the losing end of every competition? How long would you pay your hard earned money to go see them, or how much of your valuable time would you continue to invest to watch them on TV? Out of loyalty, maybe for a while. A season or two, maybe longer. However, over time, your desire to support them may falter some or even entirely. There comes a point where you expect progress and success.
This analogy may sound a little harsh, but in today’s society, it is more and more about results. I’m sure you would like and admire the hardworking players, just as Famous would appreciate the efforts of a hardworking associate. But our fans (our customers) want wins as well. This means they rightfully expect us to produce for them. For some, it’s doing it right the first time, every time. For others, it’s delivering memorable service and being a fanatic about response time. Our customers expect us to deliver results because they need to deliver results. They are running a business and have to produce to earn their livelihood.
In order to produce consistent results as a team, it’s so important that each of us produce consistent individual results. It starts with taking personal pride in wanting to be the best and helping your peers become better as well. This is a worthy goal and one worth working for.
So many people at Famous are goal oriented and deliver results. When I think of all the roles at Famous, sales people are often easier to measure. I thought a while about our entire sales force, which makes up approximately 40% of our company. Mike Scott is the individual who stands out from the crowd for many reasons. He has been in the industry a long time, and he never ceases to amaze me with his desire to set goals, improve and deliver outstanding results. He cares deeply about his customers and about his performance. Every time I bump into Mike, he tells me about his strides to his current goals and his future vision for additional goals. He measures his customer activity, sales, and gross profit, and is always raising the bar. I’m also very proud of Mike for actually taking many of his accounts and transferring them to other sales associates, so they can build relationships, and build more business in the decades to come. He is doing this to help Famous and then creates more time for him to go build more accounts and increase his results.
I’m proud of the direction we are moving in as an organization when it comes to delivering stronger results. I’m confident we have the right strategy and talent to achieve our goals. I do appreciate your efforts and I (like our customers) appreciate your desire to produce an even better performance each and every year.