Nobody’s perfect, right? That’s true of us humble humans; however, we can experience perfection in certain life goals. There’s the perfect game in baseball, a perfect game in bowling, or a perfect score on an exam. We as imperfect humans often have the opportunity to perform one task perfectly. Such is our goal with every order we process as a company. We must try to be perfect in each phase of the order process and take the necessary time to check for common pitfalls. Our metrics for The Perfect Order must also align with our customer’s idea of receiving the Perfect Order. We need to always be looking at things from our customer’s point of view. They are the only ones grading our paper, and the success of their business is crucial to the success of ours.
Executing The Perfect Order encompasses so many of our Famous Fundamentals, but the one that it probably most aligns with is “Deliver Results”. At the end of the day that’s what executing a Perfect Order gets us; results. We must be constant in our pursuit of perfection, from the beginning to the end. This also means we all must remain accountable, and keep those involved around us accountable for every order.
As an inside sales associate, we are the point person on most orders. It is our responsibility to make sure the product codes are entered correctly, delivery addresses and instructions are clearly communicated, and pricing is consistent. The Perfect Order starts well before this, however. It starts with the outside salesmen, CSM’s and DSM’s creating and building those relationships and getting to know the customer’s business on a personal level. They make sure a product isn’t just sold, but the customer’s problem is solved. It also starts with being able to offer our products at a competitive price, allowing our customers to be competitive in their market. Our purchasing team does a great job working with our vendors to make sure we are buying product right, and that we have it in stock. Next, to meet our customer’s deadline we must have effective communication between sales, purchasing, and warehousing/logistics. One person cannot deliver The Perfect Order. There are so many associates that play a part in just one sales process, so we all must take ownership.
As the great Vince Lombardi once said, “Perfection is not attainable, but if we chase perfection we can catch excellence.” As a company, overall perfection is not a reality. We will make a mistake or two along the way, but if we strive for perfection on every order those mistakes will become the exceptions that prove the rule. And by rule, we are excellent.
Inside Sales | Famous Supply – JF Good