29. Be An Expert.

Our customers expect us to not only offer quality products, services, and solutions, but also to be technical experts. Take the time to learn everything you can. Ask questions and do research to make yourself an expert. Be a lifelong learner and take ownership for your personal development.

Jon's Message:


I was fortunate enough to grow up in a family that has businesses in the HVAC industry. I learned a lot from my father when I started working for him part-time in my teens. I also worked a full-time job in the automotive/mobile electronics industry. Eventually, I went to work full time as a HVAC tech and installer. Throughout my travels to the various distributors in the area, one of them stood out the most. I bet you can guess which one…. Famous Supply! While I learned a great deal from my father, I always wanted to learn more. I wanted to gain as much knowledge as I could to become an EXPERT.

This is one of the many reasons Famous quickly became my go to distributor. I was impressed by the wealth of knowledge the associates had about the industry, and the classes they offered through Famous University. One person that helped me the most is John Frase. He is truly an expert at what he does. Not only did he offer his knowledge, he was (and still) is committed to offering top notch service and solutions to deliver the Perfect Order.

Now that I work for Famous, I still go to many people, like John or Jeff Rosenblum, when I have questions. Even though I learned enough in the field to be able to serve customers, working at Famous has still been a humbling experience. I thought I knew a lot! But shortly after starting I realized that I barely touched the tip of the iceberg. I strive to learn as much as I can every day and be a lifelong learner. I simply ask questions… MANY questions.

Famous is a very diverse company. We offer many services and products, and are expected to be experts in everything we offer. Education is key. Take the time to learn everything you can. Don’t be afraid to ask questions, and learn from those who have the experience and knowledge. Famous University and ASA courses are great tools available to everyone. Your mind is the best thing you can offer someone… take ownership for your personal development.

“An investment in knowledge pays the best interest.” – Benjamin Franklin

Jon White
Warren Customer Service Manager