A portion of every Stream33, Breeze33, Craft33, and Bright33, purchase will be donated to your local Feeding America foodbank. Famous Supply will also make product donations to Habitat for Humanity. All to help make our dream of better local communities become a reality.Learn More
Stream33 offers high quality plumbing products priced right. From bathroom and kitchen products to pre-assembled installation kits and behind-the-wall products, you can count on Stream33 for convenience, quality and value.Learn More
Breeze33 offers high quality HVAC and air distribution products that are priced right. From mini split systems to room air conditioners and dehumidifiers and registers, you can count on Breeze33 for convenience, quality and value.Learn More
Craft33 offers high quality all-wood cabinetry that is priced right. Styles from transitional to modern and traditional, you can count on Craft33 cabinets to compliment your clients’ lifestyle and budget.Learn More
Bright33 offers high quality LED lighting products priced right. Discover indoor and outdoor LED lighting options from undercabinet to ceiling and vanity, you can trust Bright33 for convenience, quality and value.Learn More
Famous Supply has over 45,000 products in stock with experts to serve the residential, commercial, institutional & industrial markets.Learn More
Find solutions tailored to meet your professional plumbing, HVAC, and building company needs. We offer a wide range of programs and services to help customers streamline daily operations. See what Famous Supply can do for you.Learn More
With 31 Famous Supply locations in Ohio, western Pennsylvania, and West Virginia, your local Famous counter has everything you need to help you get your project done. Famous’ greatest asset is our quality Associates dedicated to serving you, our valued customer!
Setbacks are a thing of the past with our many delivery solutions. Famous Supply will deliver your order how, where, and when you need it. You can even track the status of your order in a few clicks with a Famous-Supply.com account.Learn More
With over 45,000 SKUs in stock, Famous Supply specialized in HVAC, plumbing, industrial, building products, and training. We sell into the residential, commercial and industrial market segments for new construction, replacement, repair, remodel, parts and service.Learn More
Famous Supply can help you with specifications, product options at various price points, design, layout, scheduling and coordination of your project from A to Z. We are your one-stop shop for HVAC, plumbing, cabinets, countertops, appliances, lighting, windows and doors.Learn More
The opportunity for a relationship often presents itself in-opportune times. It could be from an upset customer or from someone you see daily, but only in passing. Or, it could come from an unforeseen situation as it did for me.
Some years ago, a major manufacturer recruited me to oversee a distribution center and regional sales efforts.
The current distribution manger was at an Industry Golf Outing when he received a phone call from his direct report requesting to meet for dinner that night. At that dinner he was told he was being replaced (by me) the next morning, and that the company hoped he would stay on the team in a sales manager role. An all-employee meeting was called for the next morning where I would be introduced as the new leader.
We held a short sales meeting where I got to know the people and laid out my expectations. Even though this gentleman and I had been in the same market for about 12 years, we had never met face to face before, but we knew each other by reputation.
After the meeting, I then took the gentleman whom I was replacing to lunch and asked him to stay on as my sales manager. First, I made the point to get to know him on a personal level to build a foundation for the relationship. Once we had broken the ice, I stressed that we were now on the same team, and that he knew my reputation and could trust me. I suggested that he call some of the dealers we both knew to get a feel for my character from a customer’s point of view. I assured him that even though I was replacing him in his role, we would be working together and I would empower him to lead the sales force. It took a couple of days, but he agreed and over the next 5 years we increased the distribution center sales by over 800%.
Our relationship developed to the point that to this day he is one of my best friends. A great relationship developed from what could have been a very, very bad start.
We must all be prepared to quickly assess situations and personalize our purpose to build meaningful relationships with those we encounter.