When I first read this fundamental, I immediately thought of Judy Noll. Judy has been with Famous Supply for 47 years as the Administrative Assistant at the Wheeling branch. Judy has devoted her life to Famous since she was a senior in high school. She has built many meaningful relationships with her fellow associates, customers, and suppliers that she has encountered throughout her years at Famous.
I joined Famous Supply 5 years ago and have watched and listened to Judy building these relationships with everyone. Judy answers the phones for the branch and gets to know our customers by taking the time to truly talk with them. She might never meet them in person, but she still has a personal connection with the customers and vendors.
Part of her job is also collections. Having strong relationships with customers is critical to success in this role. She works with the customers to make sure they pay on time. If they absolutely can’t, she’s flexible and work’s “In the Grey Zone” to come to a solution that works for both us and the customer.
I feel Judy lives by a famous quote by Maya Angelou: “You can only become truly accomplished at something you love. Don’t make money your goal. Instead, pursue the things you love doing and then do them so well people can’t take their eyes off of you.” Over the years, people just come to her office to stop in and say hi or call her just to talk to her about something that happened in their life.
Personalizing our purpose is one reason Famous Supply stands out from the competition. I hope all associates in our company can learn from Judy and build on our company’s purpose.
Customer Service Manager / Wheeling Famous Supply