A portion of every Stream33, Breeze33, Craft33, and Bright33, purchase will be donated to your local Feeding America foodbank. Famous Supply will also make product donations to Habitat for Humanity. All to help make our dream of better local communities become a reality.Learn More
Stream33 offers high quality plumbing products priced right. From bathroom and kitchen products to pre-assembled installation kits and behind-the-wall products, you can count on Stream33 for convenience, quality and value.Learn More
Breeze33 offers high quality HVAC and air distribution products that are priced right. From mini split systems to room air conditioners and dehumidifiers and registers, you can count on Breeze33 for convenience, quality and value.Learn More
Craft33 offers high quality all-wood cabinetry that is priced right. Styles from transitional to modern and traditional, you can count on Craft33 cabinets to compliment your clients’ lifestyle and budget.Learn More
Bright33 offers high quality LED lighting products priced right. Discover indoor and outdoor LED lighting options from undercabinet to ceiling and vanity, you can trust Bright33 for convenience, quality and value.Learn More
Famous Supply has over 45,000 products in stock with experts to serve the residential, commercial, institutional & industrial markets.Learn More
Find solutions tailored to meet your professional plumbing, HVAC, and building company needs. We offer a wide range of programs and services to help customers streamline daily operations. See what Famous Supply can do for you.Learn More
With 31 Famous Supply locations in Ohio, western Pennsylvania, and West Virginia, your local Famous counter has everything you need to help you get your project done. Famous’ greatest asset is our quality Associates dedicated to serving you, our valued customer!
Setbacks are a thing of the past with our many delivery solutions. Famous Supply will deliver your order how, where, and when you need it. You can even track the status of your order in a few clicks with a Famous-Supply.com account.Learn More
With over 45,000 SKUs in stock, Famous Supply specialized in HVAC, plumbing, industrial, building products, and training. We sell into the residential, commercial and industrial market segments for new construction, replacement, repair, remodel, parts and service.Learn More
Famous Supply can help you with specifications, product options at various price points, design, layout, scheduling and coordination of your project from A to Z. We are your one-stop shop for HVAC, plumbing, cabinets, countertops, appliances, lighting, windows and doors.Learn More
Ronald Reagan said "All great change in America begins at the dinner table." I love that quote because life and progress really boils down to communication, relationships and building trust. It’s about the basics and keeping things simple. We need to learn more about each other’s needs, challenges, families, interests, dreams, and aspirations. If we are going to continue to change Famous for the better, then we must all be committed to building meaningful relationships for life. Sometimes that¹s hard if we’ve had difficult situations with certain individuals. But we cannot allow that history to get in the way of moving forward. We need to see the good in everyone and be the bigger person. Gandhi said, The weak can never forgive; forgiveness is the attribute of the strong. Every relationship is so important to our ultimate success. In addition to having a philosophy to build associate relationships at Famous, we also need this mentality with our customers. In fact, I am convinced we can be fundamentally different by taking customer relationships to an entirely new level. Imagine what Famous would be like, and how incredible our lives would be if we could meet that challenge. As an example, what if every inside sales person made personal visits (with outside sales or management) to all their key accounts. Think of the impact of meeting them at their dinner table versus over the phone or via email. That would be powerful. I challenge everyone to get out and see our customers on their turf. Thank them for their business. Better understand their needs. Build meaningful relationships for life. In fact, getting additional inside people to the same accounts is important as well, so customers have a team to go to when their primary contact is on the phone, vacation or unavailable.
I will conclude with a crazy story that has always been a powerful reminder to me about the importance of face to face communication and relationships. About 15 years ago I received a call from a customer who had a legitimate issue with Famous. He was very direct and started raising his voice. He was extremely upset. What are the odds of a truck hitting a telephone poll just outside the castle and us losing service during our conversation? You guessed it. That happened. Unfortunately my cell phone was in my car, so I ran out to get it and called the customer back. When I asked for him (the owner), the receptionist said he was on the phone. I said, “I think he is on the phone with me.” She was confused, and stated, “No, he is on the phone with someone else.” I asked if he was yelling and screaming. She said yes, and asked how I knew that. I reiterated, I believe he thinks he is yelling at me. I then asked if she would knock on his door and let him know that Marc Blaushild is holding for him. She did, and she put the call through. I immediately apologized and told him what happened to our phones. There was a long pause, he laughed, and said, I am so glad that your phones went out, because I lost my temper, and I am so glad you didn’t hear everything I said. We both laughed about it. I said, “Instead of talking on the phone, how about I come out to see you face to face?” He said, “That would be great.” I went out the following day. We met for an hour, talking openly and honestly about issues and opportunities. They were about a $100,000 account at the time. Our Director of Sales, DSM, Product Specialist, and Outside Sales Person then became personally involved in this account. Through their hard work and a team effort, they took this relationship to the next level.
This owner became a personal friend to our team, and Famous built this into approximately a $500,000 account on an annual basis over the next 10 years. When I think back to this situation, it was sheer luck that the phones went out. But by simply talking, we were able to turn a lemon into lemonade. I can’t express enough how important it is to spend quality time with our customers. We must be pro-active and plan this time and not have to wait for a circumstance to bring people and a team together. This customer and I both laughed about this over the next decade. He was a great guy, had integrity, was loyal to Famous, and ran an excellent business. Unfortunately, he became ill and is longer with us. This is a further reminder how important it is to build meaningful relationships, because life is too short. Let¹s get to the dinner table at work and at home and build those special bonds.