A portion of every Stream33, Breeze33, Craft33, and Bright33, purchase will be donated to your local Feeding America foodbank. Famous Supply will also make product donations to Habitat for Humanity. All to help make our dream of better local communities become a reality.Learn More
Stream33 offers high quality plumbing products priced right. From bathroom and kitchen products to pre-assembled installation kits and behind-the-wall products, you can count on Stream33 for convenience, quality and value.Learn More
Breeze33 offers high quality HVAC and air distribution products that are priced right. From mini split systems to room air conditioners and dehumidifiers and registers, you can count on Breeze33 for convenience, quality and value.Learn More
Craft33 offers high quality all-wood cabinetry that is priced right. Styles from transitional to modern and traditional, you can count on Craft33 cabinets to compliment your clients’ lifestyle and budget.Learn More
Bright33 offers high quality LED lighting products priced right. Discover indoor and outdoor LED lighting options from undercabinet to ceiling and vanity, you can trust Bright33 for convenience, quality and value.Learn More
Famous Supply has over 45,000 products in stock with experts to serve the residential, commercial, institutional & industrial markets.Learn More
Find solutions tailored to meet your professional plumbing, HVAC, and building company needs. We offer a wide range of programs and services to help customers streamline daily operations. See what Famous Supply can do for you.Learn More
With 31 Famous Supply locations in Ohio, western Pennsylvania, and West Virginia, your local Famous counter has everything you need to help you get your project done. Famous’ greatest asset is our quality Associates dedicated to serving you, our valued customer!
Setbacks are a thing of the past with our many delivery solutions. Famous Supply will deliver your order how, where, and when you need it. You can even track the status of your order in a few clicks with a Famous-Supply.com account.Learn More
With over 45,000 SKUs in stock, Famous Supply specialized in HVAC, plumbing, industrial, building products, and training. We sell into the residential, commercial and industrial market segments for new construction, replacement, repair, remodel, parts and service.Learn More
Famous Supply can help you with specifications, product options at various price points, design, layout, scheduling and coordination of your project from A to Z. We are your one-stop shop for HVAC, plumbing, cabinets, countertops, appliances, lighting, windows and doors.Learn More
This fundamental is one of my favorites. Imagine having to sit at your desk, visit one of our customers or work the counter by ONLY answering “Yes” or “No”. There is no other answer to any questions because of policies and procedures. Our ELT allows for each of us to use guidelines rather than Policies and Procedures. We are encouraged to work in the gray zone when we need to by using good common sense, judgement and discretion.
I believe being allowed to work in the gray zone sets Famous apart from our competition that follows a stringent set of procedures and rules. When our competition says “NO” we are allowed to enter the gray zone and provide a solution that benefits our customer and Famous. When we provide that solution, the customer is going to choose Famous first the next time, and hopefully every time. In raising 4 children, I have learned there is nobody more in the gray zone that a child trying to get their own way.
I honestly believe that there are many associates that enter into the gray zone multiple times a day to assist others (internal associates as well) and win business for Famous. One associate that comes to my mind is Dave Figuly. I have been with Dave on sales visits and he has found a way to overcome every objection presented by a contractor on why they haven’t purchased various products from Famous. There was never a policy broken or the word “NO” said, and when we left, the contractor committed to Famous for future purchases as well. Dave worked in the gray to overcome consignment, pricing, credit issues and warranty, among other things to build even more trust and win the business.
Amazon, eBay and Big Box stores all have policies that they stick to. We need to continue to think about venturing into the gray zone to gain market share in this ever changing environment that we are competing in. If we treat each customer contact as an individual and build the relationship, along with doing the right thing, we will continue to set Famous apart from the competition.