A portion of every Stream33, Breeze33, Craft33, and Bright33, purchase will be donated to your local Feeding America foodbank. Famous Supply will also make product donations to Habitat for Humanity. All to help make our dream of better local communities become a reality.Learn More
Stream33 offers high quality plumbing products priced right. From bathroom and kitchen products to pre-assembled installation kits and behind-the-wall products, you can count on Stream33 for convenience, quality and value.Learn More
Breeze33 offers high quality HVAC and air distribution products that are priced right. From mini split systems to room air conditioners and dehumidifiers and registers, you can count on Breeze33 for convenience, quality and value.Learn More
Craft33 offers high quality all-wood cabinetry that is priced right. Styles from transitional to modern and traditional, you can count on Craft33 cabinets to compliment your clients’ lifestyle and budget.Learn More
Bright33 offers high quality LED lighting products priced right. Discover indoor and outdoor LED lighting options from undercabinet to ceiling and vanity, you can trust Bright33 for convenience, quality and value.Learn More
Famous Supply has over 45,000 products in stock with experts to serve the residential, commercial, institutional & industrial markets.Learn More
Find solutions tailored to meet your professional plumbing, HVAC, and building company needs. We offer a wide range of programs and services to help customers streamline daily operations. See what Famous Supply can do for you.Learn More
With 31 Famous Supply locations in Ohio, western Pennsylvania, and West Virginia, your local Famous counter has everything you need to help you get your project done. Famous’ greatest asset is our quality Associates dedicated to serving you, our valued customer!
Setbacks are a thing of the past with our many delivery solutions. Famous Supply will deliver your order how, where, and when you need it. You can even track the status of your order in a few clicks with a Famous-Supply.com account.Learn More
With over 45,000 SKUs in stock, Famous Supply specialized in HVAC, plumbing, industrial, building products, and training. We sell into the residential, commercial and industrial market segments for new construction, replacement, repair, remodel, parts and service.Learn More
Famous Supply can help you with specifications, product options at various price points, design, layout, scheduling and coordination of your project from A to Z. We are your one-stop shop for HVAC, plumbing, cabinets, countertops, appliances, lighting, windows and doors.Learn More
All of us have received memorable service sometime in our life. When I think about times I received memorable service, I also reflect back to think about the customer service that I have delivered. I often find myself looking back and wondering, “Did I provide the type of service that I want to be remembered by?” If I remembered the way someone went out of their way to make sure I had an experience so memorable that I want to come back, then what could I do to provide an experience to my customer so memorable that they want to come back to do business with me?
I remember a time when I was given the name of a customer that didn’t have a positive experience with his first dealings with Famous. I spoke to a couple of sales associates on my team to share the opportunity with them. We made extra effort to reach out and make sure his next couple of experiences were positive and memorable. Not only did I personally reach out to offer our help & services to him but I asked some of the sales team to do the same… his response? He was amazed and said that he’s never had so many people from one company reach out to him and want to help. He also commented that he wants to do business with someone that cares so much that they’d go out of their way to make a positive impression and do things right. I took the opportunity to talk to him about our 40 Fundamentals and he was further impressed.
At the end of the day, take a few minutes to reflect and ask yourself, “Did I do anything different to deliver memorable service to my customers I dealt with today?”
Several long term associates that practice this fundamental regularly and as far back as I can remember are Tyler Meyers, Randy Shaffer & Eric St. Clair. An associate that comes to mind that has provided memorable internal customer service is Bruce Raff.
Customers only remember the most memorable experiences and the last transaction so we need to work hard to make each and every experience memorable for our customers. It could be as simple as doing something the competition don’t or going above and beyond. The Famous Way is a group of “Best Practices” & “Above & Beyonds” that if put into practice will help us deliver a memorable customer service experience to all our customers.