A portion of every Stream33, Breeze33, Craft33, and Bright33, purchase will be donated to your local Feeding America foodbank. Famous Supply will also make product donations to Habitat for Humanity. All to help make our dream of better local communities become a reality.Learn More
Stream33 offers high quality plumbing products priced right. From bathroom and kitchen products to pre-assembled installation kits and behind-the-wall products, you can count on Stream33 for convenience, quality and value.Learn More
Breeze33 offers high quality HVAC and air distribution products that are priced right. From mini split systems to room air conditioners and dehumidifiers and registers, you can count on Breeze33 for convenience, quality and value.Learn More
Craft33 offers high quality all-wood cabinetry that is priced right. Styles from transitional to modern and traditional, you can count on Craft33 cabinets to compliment your clients’ lifestyle and budget.Learn More
Bright33 offers high quality LED lighting products priced right. Discover indoor and outdoor LED lighting options from undercabinet to ceiling and vanity, you can trust Bright33 for convenience, quality and value.Learn More
Famous Supply has over 45,000 products in stock with experts to serve the residential, commercial, institutional & industrial markets.Learn More
Find solutions tailored to meet your professional plumbing, HVAC, and building company needs. We offer a wide range of programs and services to help customers streamline daily operations. See what Famous Supply can do for you.Learn More
With 31 Famous Supply locations in Ohio, western Pennsylvania, and West Virginia, your local Famous counter has everything you need to help you get your project done. Famous’ greatest asset is our quality Associates dedicated to serving you, our valued customer!
Setbacks are a thing of the past with our many delivery solutions. Famous Supply will deliver your order how, where, and when you need it. You can even track the status of your order in a few clicks with a Famous-Supply.com account.Learn More
With over 45,000 SKUs in stock, Famous Supply specialized in HVAC, plumbing, industrial, building products, and training. We sell into the residential, commercial and industrial market segments for new construction, replacement, repair, remodel, parts and service.Learn More
Famous Supply can help you with specifications, product options at various price points, design, layout, scheduling and coordination of your project from A to Z. We are your one-stop shop for HVAC, plumbing, cabinets, countertops, appliances, lighting, windows and doors.Learn More
With this week’s fundamental, I really think about how important it is for each associate in every role to live the Famous way when it comes to delivering memorable service!
I think it’s also important for all of us to know how and why we came up with “The Famous Way”.
I believe it was about 6 to 7 years ago when a team representing every role within our company (about 15 of us) spent two days coming up with a minimum standard of service that we would provide to our customers. At that time, we used the term “Without Fail”.
Personally I was proud of the team and what we accomplished during our collaboration. We spent that quality time to come up with the standards that would set us apart from our competition.
I recently visited our Toledo branch for an open house for their expanded and remodeled counter. I was blown away by their customer service and how each associate interacted with their customers. They were fanatics about response time. They hustled, smiled, helped carry products out to our customers’ trucks and thanked them with genuine appreciation. I felt so good about our Toledo team and left there knowing that they truly understood what great customer service looked and felt like … “The Famous Way”. Our attitude and daily actions that each of us attaches to our profession affects our customers’ loyalty to Famous. Every customer has a choice on where they purchase their supplies. Our goal is to provide the service that is memorable enough for them to honor us with their business.
I did have only one thing that I could think of changing while visiting Toledo and that was the big “Blue” clock displayed in our remodeled counter. I’m not a decorator, but I would have considered going with “Scarlett and Gray”. LOL