A portion of every Stream33, Breeze33, Craft33, and Bright33, purchase will be donated to your local Feeding America foodbank. Famous Supply will also make product donations to Habitat for Humanity. All to help make our dream of better local communities become a reality.Learn More
Stream33 offers high quality plumbing products priced right. From bathroom and kitchen products to pre-assembled installation kits and behind-the-wall products, you can count on Stream33 for convenience, quality and value.Learn More
Breeze33 offers high quality HVAC and air distribution products that are priced right. From mini split systems to room air conditioners and dehumidifiers and registers, you can count on Breeze33 for convenience, quality and value.Learn More
Craft33 offers high quality all-wood cabinetry that is priced right. Styles from transitional to modern and traditional, you can count on Craft33 cabinets to compliment your clients’ lifestyle and budget.Learn More
Bright33 offers high quality LED lighting products priced right. Discover indoor and outdoor LED lighting options from undercabinet to ceiling and vanity, you can trust Bright33 for convenience, quality and value.Learn More
Famous Supply has over 45,000 products in stock with experts to serve the residential, commercial, institutional & industrial markets.Learn More
Find solutions tailored to meet your professional plumbing, HVAC, and building company needs. We offer a wide range of programs and services to help customers streamline daily operations. See what Famous Supply can do for you.Learn More
With 31 Famous Supply locations in Ohio, western Pennsylvania, and West Virginia, your local Famous counter has everything you need to help you get your project done. Famous’ greatest asset is our quality Associates dedicated to serving you, our valued customer!
Setbacks are a thing of the past with our many delivery solutions. Famous Supply will deliver your order how, where, and when you need it. You can even track the status of your order in a few clicks with a Famous-Supply.com account.Learn More
With over 45,000 SKUs in stock, Famous Supply specialized in HVAC, plumbing, industrial, building products, and training. We sell into the residential, commercial and industrial market segments for new construction, replacement, repair, remodel, parts and service.Learn More
Famous Supply can help you with specifications, product options at various price points, design, layout, scheduling and coordination of your project from A to Z. We are your one-stop shop for HVAC, plumbing, cabinets, countertops, appliances, lighting, windows and doors.Learn More
The first word that comes to my mind with this week’s fundamental is “respect”. First, I believe, we show respect to the person who emailed or called us to answer a question or to fulfill a request. We let that person know we respect and value their time when we respond quickly. As our fundamental says, even though we may not have an answer, it is imperative that we acknowledge the inquiry from our customers, both external and internal. A quick and courteous response sets the tone for a successful interaction with our customer or potential customer. Famous Supply has earned a stellar reputation in our industry, and we are all privileged to enhance that reputation each day as we pay special attention to our requests.
Recently, I was able to attend my second expo in PA where a customer came to our display to view our vintage candelabra lamps. As I returned to the office, I placed an order for the lamps so our customer could view these for a specific application. Our customer thanked me for a quick response which I hope will result in a future sale. At the very least, I hope this customer will have confidence his future questions or requests will be handled with quickness and courtesy.
As I was doing some research to gather my thoughts on this fundamental, I found an article entitled “How Fast Is Your Sales Team’s Lead Response Time?” by Eyal Orgil. In this article I found several points that stress the importance of a quick response time;
Keeping these points in mind for internal and external customers helps to illustrate how our quick response time can have a positive effect on our continued success.