A portion of every Stream33, Breeze33, Craft33, and Bright33, purchase will be donated to your local Feeding America foodbank. Famous Supply will also make product donations to Habitat for Humanity. All to help make our dream of better local communities become a reality.Learn More
Stream33 offers high quality plumbing products priced right. From bathroom and kitchen products to pre-assembled installation kits and behind-the-wall products, you can count on Stream33 for convenience, quality and value.Learn More
Breeze33 offers high quality HVAC and air distribution products that are priced right. From mini split systems to room air conditioners and dehumidifiers and registers, you can count on Breeze33 for convenience, quality and value.Learn More
Craft33 offers high quality all-wood cabinetry that is priced right. Styles from transitional to modern and traditional, you can count on Craft33 cabinets to compliment your clients’ lifestyle and budget.Learn More
Bright33 offers high quality LED lighting products priced right. Discover indoor and outdoor LED lighting options from undercabinet to ceiling and vanity, you can trust Bright33 for convenience, quality and value.Learn More
Famous Supply has over 45,000 products in stock with experts to serve the residential, commercial, institutional & industrial markets.Learn More
Find solutions tailored to meet your professional plumbing, HVAC, and building company needs. We offer a wide range of programs and services to help customers streamline daily operations. See what Famous Supply can do for you.Learn More
With 31 Famous Supply locations in Ohio, western Pennsylvania, and West Virginia, your local Famous counter has everything you need to help you get your project done. Famous’ greatest asset is our quality Associates dedicated to serving you, our valued customer!
Setbacks are a thing of the past with our many delivery solutions. Famous Supply will deliver your order how, where, and when you need it. You can even track the status of your order in a few clicks with a Famous-Supply.com account.Learn More
With over 45,000 SKUs in stock, Famous Supply specialized in HVAC, plumbing, industrial, building products, and training. We sell into the residential, commercial and industrial market segments for new construction, replacement, repair, remodel, parts and service.Learn More
Famous Supply can help you with specifications, product options at various price points, design, layout, scheduling and coordination of your project from A to Z. We are your one-stop shop for HVAC, plumbing, cabinets, countertops, appliances, lighting, windows and doors.Learn More
When Marc asked The ELT to select Fundamentals to write about, ‘Getting Clear on Expectations’ was one that jumped off the page for me. Over the years I’ve found without clear expectations the probability of satisfying my internal or external customers dropped measurably. The issue is, getting clear takes time and most of us are inclined to move to action as soon as possible, which shortcuts this important fundamental.
Marc wrote 40 weeks ago “I challenge you as individuals and teams to step back from the day-to-day fast pace and get clear on the expectations before we react…”. I believe we all would agree that slowing down and listening to understand is always time well spent. In addition, we should also take time to confirm expectations in writing, for two reasons. First, good writing makes good thinking – the very process of writing down expectations exposes gaps and or gray areas in what was discussed. Second, we all have imperfect memories. If we don’t confirm expectations in writing, the probability of future conflicts with our customers or colleagues increases significantly.
Over the next several weeks you’re going to hear more about using the Required Date in Eclipse. The sole purpose of the Required Date is to document the customer’s expectation. By capturing the customer’s expectation we can then measure how well we perform against it. If you know we can’t meet the customer’s initial Required Date I would encourage you to work closely with the customer to revise their expectation before moving the Required Date in Eclipse. The actual Ship Date compared to the Required Date will become a critical measure in our Perfect Order tracking system.
When we manage expectations with care, great things happen:
I’m confident that intentionally investing our time to Get Clear on Expectations, will be one of the best time investments that we make in our lives. Good listening … clear, confirmed expectations will result in delighted customers!