December 1, 2016 Jennica Messmore
This year marks the 3rd anniversary of Famous’ Central Warranty Team (CWT). It’s safe to say that at Famous times have changed! Gone are the days of warranty claims falling through the cracks or months of waiting to receive credit.
The idea behind CWT is to submit your claims quickly and accurately by a team of associates who are exclusively dedicated to you and your claims. From the time the complete information is submitted until you receive credit, it is our mission to see it through. We have created a uniform procedure that spans 26 branches in 3 states and want you to be safe in the knowledge that your CWT will do their best to make sure your claim is processed as quickly as possible.
With that being said, be advised that all vendors have a different process that needs to be followed when it comes to submittal and issuing credit. While many vendors have websites where we can submit claims electronically, some still require forms and product returns.
We are often asked how long it should take for credit, and unfortunately there is no “one size fits all” answer. It all depends on the vendor and if a part is required to be returned and inspected or tested. These instances will take longer since Famous does not issue credit until it is received from the vendor.
Famous CWT processes about 18,000 warranty claims per year so we appreciate when you submit complete and accurate information. For an electronic version of our exclusive warranty form, please email your request to FamousCWT@famous-supply.com.
If you require technical advice, please contact the manufacturer directly or call Famous’ Tech Support Team:
Mark Ham 330-704-7040
Jeff Rosenblum 330-962-2491