July 31, 2018 Jennica Messmore
With cooling season in full swing your Central Warranty Team would like to remind you of the proper steps to take when you have warranty needs on equipment.
With any warranty issue your first step is to always contact your local Famous branch and obtain the parts you need to repair the equipment. Once the repair has been made and the part or parts have been returned, your warranty claim will be processed quickly, provided
The correct information is supplied with the returned part(s). Please note that model and serial number, install/ fail dates and homeowner information are always required to submit a warranty claim against equipment.
*In the case of a Friedrich unit failure, you must contact Friedrich directly at 800-541-6645. They will help troubleshoot the unit, send out an authorized repair technician, or authorize unit replacement. Never pull a whole Friedrich unit without prior approval from Friedrich.
*If you experience an Aspen coil failure the gray Mylar serial number label is REQUIRED to be returned per the manufacturer. Without the label, credit will not be issued. There will be no exceptions.
If you require technical advice, please contact the manufacturer directly or call Famous’ Tech Support Team:
Mark Ham 330-704-7040
Jeff Rosenblum 330-962-2491