5. Be A Fanatic About Response Time.


People expect us to respond to their questions and concerns quickly, whether it’s in person, on the phone, or by e-mail. This includes simply acknowledging that we received the request and we’re “on it,” as well as keeping those involved continuously updated on the status of outstanding issues.



Read Associate Stories on this Fundamental


Marc's Message

When I think about this important fundamental, one word pops into my mind RESPECT. I say this because in business or one’s...

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Pete’s Message

We live in a world that moves very, very quickly. Both at work and at home we are constantly trying to keep...

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Drenda’s Message

Companies like Amazon and Zappos have completely changed the consumer’s expectations about customer service. Instant gratification is now the status quo. Any company...

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Dana’s Message

The first word that comes to my mind with this week’s fundamental is “respect”. First, I believe, we show respect to the...

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Amy’s Message

The old saying “time is money” is all around the service industry. Time is a valuable resource. Therefore, it is better to...

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