29. Be An Expert.


Our customers expect us to not only offer quality products, services, and solutions, but also to be technical experts. Take the time to learn everything you can. Ask questions and do research to make yourself an expert. Be a lifelong learner and take ownership for your personal development.



Read Associate Stories on this Fundamental


Marc's Message

There’s an old axiom that says “Knowledge is Power”. I believed that for many, many decades throughout my career. However, a couple years...

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John's Message

I have been in this business for 38 years and I have gathered a lot of knowledge through the experiences I have had...

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Joel's Message

One thing I like about our Famous Fundamentals is that they rarely can be achieved without the practice and use of our other...

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Kirk's Message

The dictionary defines an expert as “a person who has a comprehensive and authoritative knowledge of or skill in a particular area.” Our...

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Jon's Message

I was fortunate enough to grow up in a family that has businesses in the HVAC industry. I learned a lot from my...

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