10. Listen Generously And With Patience.


Listening is more than simply “not speaking.” Be present and engaged. Give people your undivided attention by quieting the noise in your head, limiting distractions, and stopping the desire to multi-task. Truly appreciate other perspectives. Above all, listen to understand.



Read Associate Stories on this Fundamental


Marc's Message

In September we held our annual National Accounts meeting. Over 30 associates spent 1-1/2 days in meetings discussing various ways we could make...

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Brian’s Message

Of all the Fundamentals, this is the one I struggle with the most. What is ironic is that it should be easy, considering...

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Kirk's Message

Of our 40 Fundamentals, this is one of the most impactful. To listen and truly understand someone’s...

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Kay’s Message

As a designer in the showroom, there are so many things happening all at once at any given time, and I constantly remind...

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Elio’s Message

Have you ever been in a meeting where everyone is talking over one another so their points could be shared? How often do...

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