32. Show An Attitude Of Gratitude.


Recognizing people doing things right is more effective than pointing out when they do things wrong. Focus on people’s strengths and regularly extend meaningful acknowledgement and appreciation – in all directions throughout our company.



Read Associate Stories on this Fundamental


Marc's Message

I could never fully understand why some people feel a sense of entitlement. We come into this world with nothing. We leave this...

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Bryan's Message

I may be showing my age but over the years I have noticed a lack of gratitude in customer service within business in...

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Lisa's Message

Gratitude may be one of the most overlooked tools that we all have access to every day. More often than not, we only...

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Tom's Message

“Gratitude makes sense of our past, brings peace for today, and creates a vision for tomorrow.” – Melody Beattie According to Time Magazine...

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Jennifer's Message

Did you ever watch the Mary Tyler Moore episode where Mary is in a funk because her life is a boring routine?...

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